KIRTLAND AIR FORCE BASE, N.M. --
At the 377th Comptroller Squadron Customer Service section, they understand the value of the mission and how pay related issues can greatly impact an Airman’s ability to focus on what’s important--they want to support their fellow wingmen as they accomplish their mission.
Located inside of the Consolidation Support Facility, the 377th CPTS Financial Operations Flight is there to assist customers in pay-related matters and to work with DFAS to ensure our Airmen are getting paid accurately and in a timely manner.
“Words that we live by are ‘no money no mission.’ We make sure that the Airmen can focus on what they need to focus on, the mission … not financial matters, not what’s going on with their pay,” said Staff Sgt. Marcus Amerson, the NCOIC of the Customer Service section. “We do our job to ensure that customers can focus on theirs and give their 100 percent toward the mission.”
The Customer Service section offers expertise on all financial matters to include travel pay, military pay and civilian pay. Anything that falls under the realm of those three categories can either be handled or coordinated at the Financial Operations Flight. In assisting approximately 250-plus customers a week, each customer is just as important as the next.
“Customers are welcome to come in with any question and we will be more than happy to help. If I don’t know the answer, I will make sure that I find it,” said Amerson. “We deal with many different issues daily and our scope is broad, but we will always make sure to take care of the customer in the best and fastest way we can.”
Along with being timely and effective with their patrons, another goal of the section is to always make certain that the customer is their first and foremost priority.
“We like to stay focused on servicing the customer, regardless of how extensive their issue may be,” said 2nd Lt Jackson Locke, 377th CPTS Financial Operations Flight Commander. “We refuse to allow anything to get in the way of serving the customer. If we need to bust a suspense in order to completely and thoroughly fix a customer’s issue, then we absolutely will because we owe that to the Airmen we help every day.”
For more information or questions about the 377th CPTS customer service section, call 505-846-8045.