Servicemembers and DOD civilians eligible for full replacement value Published Aug. 17, 2007 KIRTLAND AIR FORCE BASE, New Mexico -- Effective this fall, servicemembers and DOD civilians will be eligible for full replacement value protection on most DOD-funded personal property shipments. This coverage will apply to personal property shipments with a pickup date on or after: · Oct. 1 for international shipments to /from OCONUS · Nov. 11 for domestic shipments within CONUS · March 1 for non-temporary storage shipments · March 1 for local move/direct procurement method shipments Under the FRV program, the Transportation Service Provider/Carrier is liable for the greater of $5,000 per shipment or $4.00 times the net weight of the shipment in pounds, up to $50,000. Providing prompt notice of loss and damage will still be an essential part of the process. The customer must submit the DD Form 1840 listing all damage discovered at delivery, or the DD Form 1840R listing all damage discovered after delivery to the Transportation Service Provider/Carrier within 75 days of delivery. The TSP has the right to inspect the damaged items once the notice forms are received. There is no additional cost to the customer for FRV coverage, but the customer must file the claim directly with the TSP within nine months of delivery by using the DD Form 1844 to receive FRV. These deadlines are important because if the member misses either the 75 day or nine month deadline, they will not receive FRV coverage. The TSP will settle the claim by repairing or paying to repair damaged items. The TSP will pay FRV cost on items that need replacing or have been lost or destroyed. When the claim is filed directly with the TSP, the TSP will be responsible for obtaining all repair and replacement costs. If the TSP denies the customer's full claim, makes an offer on the claim that is not acceptable, or does not respond within 30 days, the customer may transfer the claim to the Military Claims Office. If a customer files a claim with the TSP after nine months, but before the two year time limit for filing the claim, the TSP is only liable for depreciated value of lost or damaged items. If the TSP does not respond to the claim within 30 days, or makes an offer that the customer does not accept, the customer may transfer the claim to the MCO within nine months of delivery. If the customer transfers the claim, the MCO will only be responsible for depreciated replacement cost on the claims. The MCO will then attempt to recover FRV from the TSP. If the MCO recovers FRV, the MCO will then pay the member the difference between the depreciated cost already paid and the FRV cost. The Military Surface Deployment and Distribution Command published a detailed set of guidelines that governs FRV coverage on its Web site at www.sddc.army.mil. Click "Full Replacement Value Protection." More FRV information is also included in the various Military Claims Offices Web pages.