KIRTLAND AIR FORCE BASE -- A new way to pick up medications has arrived to Kirtland. Until now the only option has been to wait in line at the pharmacy to pick up prescriptions. Starting Oct. 21 eligible patrons will be able to call AudioCare, select ScriptCenter, and then pick them up during the open hours of the Base Exchange East entrance atrium.
Col. David S. Miller, 377th Air Base Wing installation commander, Kirtland leadership and staff from the 377th Air Base Wing Medical Group had an official ribbon cutting ceremony for the new self-service kiosk on Oct. 16.
Master Sgt. Raechael Evans, 377th MDG pharmacy flight chief, walked the crowd through the new kiosk with Col. Miller as the first official customer. During the event, Evans covered functions of how the new technology works. “You can use a fingerprint” in lieu of a login once an account is established, she explained.
According to Evans, roughly 800 patients visit the BX Pharmacy on high volume days. The ScriptCenter can re-direct 350 of those patients, increasing access to care and time away from the duty section for active duty service members.
This will enable active duty members, dependents, and beneficiaries the opportunity to pick up prescribed medications at the BX from 6 a.m. to 10 p.m. weekdays and 8 a.m. to 10 p.m. weekends. This increase will allow service members and beneficiaries who work outside of normal operating hours an additional 108 hours to be able to pick up prescriptions.
Kirtland is the fourth Air Force Base to have a ScriptCenter. The kiosk will have the ability to hold medications for up to 330 patients or 1000 prescriptions with the exception of any medications that require refrigeration.
The 377th MDG offered some details on how to get started for eligible patients.
- Patients will order prescriptions through AudioCare and select “ScriptCenter” as the pickup location.
- At ScriptCenter select “Enroll”. Patients will need current prescription numbers to complete enrollment.
- During enrollment customers create a User ID and PIN, a fingerprint and/or military ID will also be an option instead of a user ID.
- Once enrolled, review prescriptions to pick up, sign, and complete the transaction.
- The main BX pharmacy hours are 8 a.m.-5 p.m. Monday through Friday, closed on weekends, holidays and command directed down days.
- For those without a current prescription number or for further questions call the pharmacy at 505-846-5770, option 3.
Some additional FAQ’s from the 377th MDG
- Who can use ScriptCenter?
Active Duty, dependents, retirees, and all eligible DoD ID holders.
- Who fills my prescriptions and how do they get in ScriptCenter?
Prescriptions are filled by the pharmacy and loaded into ScriptCenter for you to pick up at your convenience.
- When will my prescriptions be ready in ScriptCenter?
Prescriptions will be ready 1500hrs (3pm) 3 duty-days after they are called in.The refill line will give you a specific pick-up date.
- What if I forget my “Log In” ID or PIN?
You can recover your User ID or PIN by pressing “Forgot ID” or “Forgot PIN”.If you need further assistance, please contact the Pharmacy.Remember, you can add your military ID or Fingerprint to use instead of your User ID to make logging in even easier!
- Can I pick up all of my prescriptions from ScriptCenter?
Prescriptions requiring refrigeration must be picked up from the pharmacy counter.
- Is there a charge for using ScriptCenter?
No. ScriptCenter is a FREE service.
- Is a pharmacist available if I have additional questions?
Yes, call 505-846-5770 (option 3) during pharmacy hours to speak with a pharmacist.
- How long will my prescriptions be available in ScriptCenter?
Prescriptions not picked up within 10 duty-days will be returned to the pharmacy.
- Does ScriptCenter follow patient privacy rules?
Yes, ScriptCenter is fully compliant with HIPAA and DoD patient privacy policies.Your personal and medical information is always safe and secure.
- Is there a charge for using ScriptCenter?
No. ScriptCenter is a FREE service.
Remember: Prescriptions that require refrigeration must be picked up from the pharmacy