Personal and Family Life Education Provides prevention and enrichment education, and consultation designed to enhance social competence for individuals, couples, and families, and build resilience skills that assist in navigating a mobile, military lifestyle. Focuses on assisting customers to develop, improve, or remediate interpersonal competencies and social relationship skills throughout the life cycle. Services should complement those offered by other helping agencies and incorporate both on and off-base partners as needed.
Learn more about Hearts Apart 

Exceptional Family Member Program Provides coordination of family support services on and off the installation to EFMs, who have physical, developmental, emotional, or intellectual impairments/disabilities. Provides EFMP information and education during awareness briefings/orientations for command, unit, and community. KAFB EFMP Family Support Coordinator, Tabitha Bush, tabitha.bush.2@us.af.mil or (505)853-1706 and EFMP Family Support Navigator, Theresa Figueroa, theresa.figueroa@us.af.mil or (505)853-1701.

More information about EFMP 

Personal and Family Readiness for Deployments, Contingencies & Emergencies Prepares families for the challenges of deployment. Supports families during deployment through the Hearts Apart program including Support Group, Give Parents a Break, and information and referral. Assists with reintegration and reunion issues.

KIRTLAND VOTING ASSISTANCE OFFICE works to ensure all Service Members, eligible family members and overseas citizens are aware of their right to vote and have the tools and resources to successfully do so from anywhere in the world. The local Military & Family Readiness Center (M&FRC) serves as the Installation Voter Assistance (IVA) Office.

More Information about Kirtland Voting Assistance

Personal Financial Readiness (PFR)

Provides financial education, information and counseling that equips service members to address their current personal financial situations, maximize their financial resources and effectively handle any financial challenges that may arise throughout their military life cycle.  Through training and individual counseling sessions the PFR program assists customers in maximizing income, controlling expenses, using credit wisely, and saving/investing to ensure future goals are attainable.

Military Child Education Advocates for the educational needs of military children.  Assists Military members and families with information and referrals regarding local school districts, and
other educational options including home schooling, private schools, charter schools, and cyber schools.  Ensures school personnel are aware of the unique issues impacting military children, i.e., deployment, frequent moves, etc.

Military and Family Life Counselor MFLCs are available to help service members, spouses, children and staff address:
  - Deployment and reintegration issues
  - Marriage and relationship issues
  - Parenting, sibling, and family issues
  - Communication challenges
  - Stress and anxiety
  - Depression
  - Grief and loss
  - Daily life issues

Consultations and classes are free and anonymous. No records are kept. After hours and weekend appointments are available. Group or off-site meetings can be arranged. Call (505) 415-4027, (505) 440-2481, or (505) 730-0080 to schedule an appointment.

Information, Referral, and Follow-Up Services
This service helps individuals and families identify their needs, determine suitable forms of assistance, and connect them to relevant resources. These resources include exceptional family member services, both on- and off-base support, as well as online tools.

I&R also promotes M&FRF services, activities, and events through various communication channels, such as:

• M&FRF Monthly Calendar
• M&FRF Facebook Page
• Kirtland AFB App
• The BLAST
• Unit Commanders, First Sergeants, and Key Spouses

Relocation Assistance
Supports the diverse relocation needs of the Kirtland AFB Community.  Services and activities include:
  - Newcomers' Welcome Orientation, Base Tour, and Information Fair
  - Loan Locker and Food Pantry
  - Plan My Move
  - New Mexico at Its Best
  - Sponsorship Training
  - Civilian PCS

Air Force Aid Society (AFAS)
The Air Force Aid Society is the official charity of the United States Air Force. The Society is a non-profit organization that promotes the Air Force mission by providing worldwide emergency assistance, sponsoring education assistance programs, and offering an array of base community enhancement programs that improve quality of life for Airmen & their families.  Visit www.afas.org to apply for assistance.

Emergency Travel
Airmen and Guardians requiring assistance for emergency travel situations should call the American Red Cross (ARC) Service to the Armed Forces – 1-877-272-7337 – to request financial assistance. The American Red Cross processes all AFAS requests for emergency travel. Note: ARC provides both emergency communication to leadership and financial assistance on behalf of AFAS. It is imperative for service members to let the ARC representative know they have a financial need when assistance is needed to get to bedside or the funeral of a family member. The Falcon Loan allows Air Force members to receive emergency financial assistance in a more
streamlined process. It is a loan of up to $1500 and is meant for emergency needs listed above.

Casualty Assistance
The Casualty Assistance Representative (CAR) provides prompt and accurate casualty reporting, dignified and humane casualty notifications, and ensures efficient, thorough and compassionate follow-on assistance to the next-of-kin for as long as is needed.

Other services and programs that are provided to the military community include, but are not limited to; Servicemembers Group Life Insurance (SGLI), Family Servicemembers’ Group Life Insurance (FSGLI), Traumatic Injury Protection (TSGLI), and Emergency Family Member Travel Program (EFMT).

Survivor Benefits
The Survivor Benefit Plan (SBP) counselor is mandated to meet with retiring service members to provide a brief of survivor benefits and life insurance benefits. Service members must attend at least 120 days prior to their retirement effective date.

SBP is a government program which makes it possible for retiring members to ensure that after their death, their eligible survivors will receive a portion of their military retired pay in the form of a monthly annuity. The SBP was structured so that a surviving spouse cannot outlive the annuity, and it has Cost-of-Living Adjustments (COLAs) incorporated so the annuity increases with inflation.

An active duty member who has eligible dependents is automatically covered by SBP at the maximum level at no cost to the member while he/she remains on active duty.

Prior to retiring, each member must decide whether to continue SBP coverage into retirement. The retired pay of those members who elect to participate is reduced by monthly premiums. The SBP is a unique plan: Government-subsidized premiums are deducted from a participating member’s retired pay before taxes. The SBP is the sole means for a member to continue a portion of their military retired pay to their eligible survivors. If a member chooses (with the concurrence of their spouse) not to participate in the SBP, an annuity cannot be paid.

Discovery Resource Center
The Discovery Resource Center houses nine computers, internet access, phone, fax machine, scanner, job announcements, employer information, and literature for customers use, related to the M&FRF services and activities.

Volunteer Resources 
The KAFB Volunteer Resource Program connects individuals who want to volunteer with available volunteer opportunities/agencies.

Commander's Key Support Liaison Program 
Commander's Key Support Liaisons are appointed by the unit commander to serve as a vital link between the unit and families. They assist families in utilizing community resources and provide support to the families of military members during their time of need.

Military Spouse 101 - Spouse Orientation
Military Spouse 101, previously known as Heart Link, offers an engaging introduction to military and Air Force traditions, benefit entitlements, and on-base support services. This program is primarily designed for spouses with fewer than 5 years in the Air Force, though all spouses are welcome. It helps strengthen military families and improve mission readiness by assisting spouses in adjusting to the Air Force lifestyle and military environment.

Bundles for Babies
Bundles for Babies provides valuable information to help parents prepare and adjust to a new baby.  Each military family will receive $150, compliments of Air Force Aid Society.  

Employment Assistance
Maintains information on the local job market, employment agencies, and nationwide and international employment. Conducts workshops on civilian and federal resumé writing. Provides personalized assistance on job search, interview skills. Conducts monthly hiring events, open to anyone with base access.

Air Force Warrior and Survivor Care Division
Supports wounded, seriously ill, and injured Airmen who need long-term medical care or a medical/physical evaluation board to assess fitness for duty. This division provides non-medical services, reintegration assistance, and extended transition support. It also helps combat-related ill or injured Airmen and their families access top-tier personnel services and support.

TAP is an outcome-based program that bolsters opportunities, services, and training for transitioning service members in their preparation to meet post-military goals. Spouses are encouraged to attend.
The mandatory elements of TAP apply to all Service members who have 180 continuous days or more on active duty (Title 10), including National Guard and Reserve. Transitioning Service members should start TAP 24-14 months before separation or retirement.

TAP consists of four steps:

Step 1 of TAP is Initial Counseling which must be completed not less than 365 days prior to separation or retirement.

Step 2 of TAP is Pre-separation Counseling which must be completed not less than 365 days before separation or retirement

Step 3 of TAP is the 3-day TAP Workshop and participation in one or more of the 2-day Transition Tracks.

Step 4 of TAP is Capstone which must be completed not less than 90 days before separation or retirement but not earlier than 12 months before separation or retirement.

To start the TAP process please reach out to 505-846-0751 or email 377fss.fsh.mfrf@us.af.mil

More information about the Transition Assistance Program 

Community Readiness Consultants (CRCs) create partnerships with unit leaders to identify strengths, address concerns, and help resolve issues.

Each unit is assigned an M&FRF staff member as its Unit Liaison. Unit Liaisons meet regularly with unit leadership to establish a relationship, assess needs, plan and implement services to address leaderships' needs, and evaluate and sustain efforts.  CRCs assist commanders and directors in finding resources, usually through the Community Action Board and local agencies to address their needs.

The M&FRF provides individuals and families facing crisis situations with immediate, short-term intervention and referral to appropriate agencies and services